Delivery & Returns Policy
SA Beauty Supplies aims for same day despatch on orders placed before 2pm, subject to stock availability. Orders placed after 2pm will be despatched the next working day. For local SA deliveries, orders placed before 10am are delivered same day (subject to destination and courier workload) otherwise next day. Road Freight & interstate delivery times vary from next day to Melbourne metro suburbs and up to 5 days to Perth metro suburbs. Please call for transit times to regional suburbs around Australia.
Please note any items not available to despatch will be held on backorder and shipped as soon as they become available. We will call or email our customers if at any time there will be a possible lengthy delay in despatch of their order. SA Beauty Supplies accepts no responsibility for transport delays or circumstances outside of our control causing late delivery.
Please email [email protected] for more information.
SA Beauty Supplies aims to offer competitive rates on despatching your order. We use reputable freight companies for both local (SA metro / outer-metro) and interstate couriers including Australia Post where applicable.
SA Beauty Supplies does NOT ship outside of Australia and some brands are restricted for sale in some states in accordance with specific distribution agreements.
**PLEASE NOTE - Any Redelivery or redirect charges, not the fault of SA Beauty Supplies, will be passed on to customer. If requested delivery location is not always open during business hours, either an Authority to Leave is required (ensure a safe / secure location is possible) or an alternate address is required. If item is sent using Australia Post, a calling card should be left if no one can accept delivery, indicating pick up from the nearest Post Office or facility (redelivery is not possible once calling card has been left and item must be picked up from Post Office. Photo ID will be required).
If you choose to have the parcel left in a secure location using the comments section in the SA Beauty website check out page (e.g. "leave near front door if no answer"), responsibility for the parcel becomes the recipient once delivery has been made by Australia Post. Missing or stolen articles will not be replaced or reimbursed by SAB Wholesale Pty Ltd t/as SA Beauty Supplies. We recommend deliveries are made to a commercial location where there is always someone known to the recipient to sign for the article e.g. your place of work.
*All pricing includes GST
**All orders are sent from Adelaide, South Australia. If you live in WA, NT, Far North Queensland or remote rural areas you may need to allow a few extra days for postage.
Online Returns and Exchanges Policy
We are not required to provide a refund or replacement if you change your mind but you can choose a refund or exchange if an item has a major problem including any of the following;
- The item is faulty
- Incorrect item supplied or damaged on arrival
For any of the above situations, please contact us with a detailed description of the product fault and supply a photo if possible.
If you think there is a fault with an item that you received, please contact us immediately at [email protected]. Please refer to our Product Warranty information for warranty issues. Due to health regulations, we cannot offer refund or exchange on cosmetic items including nail lacquer.
If you have any questions, please contact Customer Service on 0882978171 or email us at [email protected]
Product warranties are held with the manufactures of the products we offer for sale. If an item has been approved by SA Beauty Supplies for repair or replacement, the item will need to be returned to us at your expense. We will then cover any charges involved with having the item shipped to the manufacturer. If the product requires you to deal directly with the manufacturer, we will provide you with all necessary contact details.